Gram Kind Good Return & Refund Policy

Last Updated: August 25, 2026

At Gram Kind Good, we want you to feel confident when shopping with us. If there is a problem with your order, please contact us and we will work with you to find the best possible solution.

Because some of our products are fulfilled directly by our trusted third-party suppliers, including international suppliers, the return process may vary depending on the product and the reason for the return.

Contact Us Before Returning an Item

Please do not send an item back without contacting Gram Kind Good first.

To request a return, refund, replacement, or other resolution, please contact us at:

Email: gramkindgoods@gmail.com

Please include:

• Your order number

• Your name

• The email address used when placing your order

• The name of the product

• The reason for your request

• Photos or video of the item if it arrived damaged, defective, incorrect, or different from what was ordered

We will review your request and provide return instructions when a return is required.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

Please provide clear photographs or video showing the problem and the packaging when appropriate.

Depending on the circumstances, we may offer:

• A replacement

• A refund

• A partial refund

• Return instructions

• Another appropriate resolution

Please do not dispose of a damaged or incorrect item until we have reviewed your request and provided instructions.

Items That Arrive Damaged During Shipping

If your order arrives damaged, please contact us promptly with photographs of the item and packaging.

We will review the situation and work with our fulfillment supplier to determine the appropriate resolution.

Returns for Change of Mind

If you simply change your mind about a purchase, return eligibility may depend on the product, its condition, and the applicable supplier return requirements.

Items must generally be unused, unworn, and in their original condition and packaging when a return is approved.

Please contact Gram Kind Good before sending anything back.

We will let you know whether the item qualifies for a return and provide the appropriate return instructions.

Products That May Not Be Eligible for Return

For health, hygiene, safety, or product-specific reasons, certain products may not be eligible for return once opened or used.

This may include certain personal-care, hygiene, feeding, or other products where accepting a used or opened item could create health or safety concerns.

If you are unsure whether an item can be returned, please contact us before purchasing or before opening/using the product.

Return Shipping

If a return is approved because you received a damaged, defective, or incorrect item, Gram Kind Good will review the circumstances and determine the appropriate return-shipping arrangement.

For approved returns due to a change of mind or other customer preference, the customer may be responsible for return shipping costs unless otherwise required by applicable law or agreed to by Gram Kind Good.

Do not send returns to the address listed on the original package or to an AliExpress supplier unless Gram Kind Good specifically instructs you to do so.

Refunds

Once an approved return has been received and reviewed, when a return is required, we will process the applicable refund through the original payment method.

Refund processing times can vary depending on your payment provider or financial institution.

If a refund is approved without requiring a return, we will process the refund according to the resolution provided to you.

Original shipping charges may not be refundable unless required by applicable law or otherwise stated by Gram Kind Good.

Missing or Lost Packages

If your order appears to be delayed, missing, or incorrectly marked as delivered, please contact us so we can investigate the shipment.

We may need to verify tracking information and communicate with the applicable shipping or fulfillment provider before determining the appropriate resolution.

Incorrect Address

Please make sure your shipping information is correct before completing your purchase.

If an order has already been shipped and the address provided at checkout was incorrect, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been shipped.

Additional shipping or replacement costs may apply when an incorrect address was provided by the customer.

Order Cancellation

If you need to cancel an order, contact Gram Kind Good as soon as possible after placing your order.

Because some orders may be processed or shipped quickly by our fulfillment partners, we cannot guarantee that a cancellation will be possible once processing or shipment has begun.

If the order cannot be cancelled, you may contact us regarding the applicable return options after delivery.

No Unauthorized Returns

Please do not return merchandise without first receiving instructions from Gram Kind Good.

Because our products may be fulfilled from different locations, returning an item to the wrong address could delay your refund or result in the item being unable to be located.

Our Commitment to You

We are a small business, and every customer matters to us.

If something isn't right with your order, please reach out. We will review your situation and do our best to provide a fair and reasonable solution consistent with our policies and applicable consumer-protection laws.

Changes to This Policy

Gram Kind Good reserves the right to update or modify this Return & Refund Policy when necessary. The most current version will be posted on our website.

Contact Gram Kind Good

For questions regarding returns, refunds, replacements, or your order, please contact:

Gram Kind Good
Email: gramkindgoods@gmail.com
Website: gramkindgood.com